Writing Support Assistant needed at Project Growth

3 weeks ago

Job title : Writing Support Assistant

Job Location : Abia

Deadline : March 07, 2024

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  • This position calls for a unique blend of problem-solving skills, customer engagement, and a passion for narrative arts, making every day a new chapter in advancing the world of digital storytelling.

Location: Fully-Remote (Work from Home), 9 AM – 5 PM Central Time

Key Responsibilities:

  • Customer Support: Resolve customer problems via email and chat with high EQ and a playful tone. (200-400 inbound chats + emails daily)
  • Issue Management: Triage issues, identify patterns, and escalate urgent matters.
  • Problem Solving: Investigate and verify root causes and design effective solutions.
  • Billing and Subscription Management: Handle billing queries, trial and subscription management.
  • Product Education: Provide guidance on using various product features to solve writing challenges.
  • Technical Support: Troubleshoot technical issues and suggest workarounds.
  • Visual Aid Creation: Develop videos, screenshots, and images to demonstrate solutions to customers.
  • Membership Service Assistance: Support with scheduling, cancellations, upgrades, and downgrades of membership services.
  • Community Management: Actively participate in and manage the community on platforms like Discord.
  • Issue Documentation: File detailed tickets for escalated issues to ensure effective communication with the team.
  • Fictional Universe Understanding: Comprehensive understanding of elements that constitute a compelling fictional universe and its impact on audience engagement.
  • Adaptable Writing Styles: Proficiency in adopting different writing styles and tones to suit varied customer queries and communications.

What Success Looks Like:

  • Effective Problem Resolution: Apply creative thinking to solve challenges, translating storytelling skills into innovative problem-solving approaches.
  • Proactive Issue Management: Identifying and addressing patterns in customer queries.
  • Engaging Customer Support: Maintaining a friendly, informative, and engaging customer interaction.


  • Strong English skills and at least one year of email customer support experience, ideally in a B2C software product environment.
  • Fiction-writing experience is required.
  • Proficiency in various technical tools such as Front.com, Notion, Linear.app, Stripe, Loom, Luma, Customer.io, Slack, Google Docs, and Google Sheets.
  • Demonstrated a history of continuous personal improvement, particularly in customer support or related roles.
  • Demonstrated proficiency in fiction writing with a solid portfolio showcasing creative storytelling skills.
  • Fast learning ability, high attention to detail, and high emotional intelligence (EQ).
  • A sense of humor, playfulness, and the ability to put people at ease.
  • Tech-savviness, ambition, curiosity, and comfort with rapid pace and change.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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