15 hours ago
Job title : Workshop Operations and Customer Service Manager
Job Location : Lagos
Deadline : November 15, 2024
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Job Overview
- The Workshop Operations and Customer Service Manager will oversee the daily activities of the repair and service operations in the workshop, ensuring efficiency and high-quality service.
- This individual will log all service details, handle customer inquiries and updates, ensure customer satisfaction, and provide daily and weekly progress and revenue reports to the CEO.
- The ideal candidate must reside in or near Ikeja to be available for timely responses and effective management of the workshop.
Key Responsibilities
Workshop Operations:
- Supervise the day-to-day operations of the repair and service activities in the workshop.
- Ensure all repair jobs are completed to a high standard and in a timely manner.
- Organize and prioritize work orders to maintain an efficient workflow.
- Monitor inventory and order necessary parts to avoid delays in service delivery.
- Implement and maintain systems to log all details of repairs, services performed, parts used, and future recommendations.
Customer Service:
- Attend to customer calls and requests promptly, providing accurate and detailed information regarding their vehicle’s repair or service status.
- Offer timely updates to customers about the progress of their car’s repair, estimated completion times, and any additional services required.
- Ensure a positive customer experience by addressing concerns and providing solutions in a professional and courteous manner.
- Coordinate vehicle pick-ups and deliveries with customers.
Reporting and Documentation:
- Maintain detailed logs of every repair, service, and customer transaction.
- Compile daily and weekly reports on workshop progress, job completion rates, customer satisfaction levels, and revenue generation for the CEO.
- Track revenue, invoicing, and outstanding balances; provide regular financial updates to management.
- Ensure all reports are accurate, thorough, and delivered on time.
Customer Satisfaction:
- Regularly follow up with customers to ensure they are satisfied with the services provided.
- Handle any complaints or issues swiftly to maintain customer loyalty and trust.
- Gather customer feedback and implement improvements to enhance the service experience.
Reporting:
- Generate daily reports on workshop activity, including completed jobs and pending repairs.
- Provide weekly progress and revenue reports to the CEO, highlighting key operational metrics and any issues requiring management attention.
Qualifications
- Previous experience in a workshop environment or automotive service industry.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Proficiency in workshop management software or CRM systems is a plus.
- Excellent communication skills, both verbal and written.
- Must live in or near Ikeja for convenient and prompt management of workshop activities.
- Familiarity with vehicle repair processes, parts, and terminology.
Skills and Competencies:
- Strong problem-solving and multitasking abilities.
- Ability to thrive in a fast-paced environment and manage time effectively.
- Attention to detail and accuracy in documentation and reporting.
- Excellent customer service and conflict resolution skills.
- Proficient in Microsoft Office Suite (Excel, Word) and general accounting software.
How to Apply for this Offer
Interested candidates should send their Resume to:mechaniconthego22@gmail.com using the job title as the subject of the mail.
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