Work Place Centre Limited is Recruiting For Call Center Agent

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Work Place Centre Limited’s Career and Recruitment Offer

Job title : Call Center Agent

Job Location : Lagos

Deadline : May 11, 2021

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The Workplace Centre Limited – We are a World Class Skills Development and HR / ICT Consulting Services organisation that adds significant value to our clients and society.

We are recruiting to fill the position below:

Job Location: Oshodi, Lagos

Key Responsibilities

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned

Requirements

  • High school diploma or OND
  • Proficient in relevant computer applications
  • 1-2 years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

Company Information

  • Total Jobs: 0 Jobs
  • Full Address: 42, Balarabe Musa Crescent, Off Samuel Manuwa Street, Victoria Island, Lagos, Nigeria

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