Work Force Management Analyst WFM Analyst needed at Teleperformance

Save 2 weeks ago

Job title : Work Force Management Analyst WFM Analyst jobs in Lagos

Job Location : Lagos

Deadline : April 15, 2023

Quick Recommended Links


  • Assist and support implementation of all new projects.
  • Ensure accurate planning and adequate staffing for operational accounts regarding all resourcing.


  • Analysis of historical data, forecasting and creating staffing scenarios for inbound and outbound business functions.
  • Perform a weekly/monthly capacity plan for all accounts that supporting operational management for taking the proper decisions.


  • Workforce planning and scheduling for all operational accounts, from long term plans to the minutest intraday level.
  • Maintain Operation headcount and headcount related issues
  • Control leaves balance and reserve annual leaves for CSRs.
  • Track, maintain, and document attendance, leaves, and absenteeism of CSRs


  • Report on absenteeism and attrition figures of Operation
  • Update HR and finance with attendance, absenteeism, and Overtime
  • Align with all management levels in case of expected events, or potential crises.
  • Other duties assigned.

Education and Specific Training

  • Bachelor’s degree

Work Experience

  • 3 – 5 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales

Technical Skills

  • Usage of MS Office
  • Data Analytics

Competencies and Specific Skills

  • Communication Skill (Oral and Written)
  • Creativity
  • Flexibility
  • Initiative
  • Job motivation
  • Judgement
  • Planning and organization
  • Stress tolerance

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Research / Data Analysis jobs
  • Work Force Management Analyst WFM Analyst jobs
Senior Software Engineer (Full-Stack) needed at Think-It
Service Executive in the Retail Banking Operations Unit needed at MacTay Consulting

More Information

Please login with Candidate account to view more fields.

Connect with us