Responsibilities

• Respond to chats and orders (chats and Whatsapp) from the website phone.
• Update/upload products with descriptions and monitor the website.
• Send emails from thewebsite
• Update emails from inventory
• Use and respond to product website modules
• Update prices/change on the website
• Place orders on the website and process orders for the entire website (Nigeria and other countries)
• Update order status
• Clear cache from the website
• Attend to all abandoned carts, missing orders failed, and canceled orders on the website.
• Review and change the status on the website and delete products that are no longer in use
• Creation of coupon codes
• Update store locator where necessary.
• Send push notifications for products every two days.
• Improve the user experience of the website regularly.

Requirements
Candidates should possess the following qualities:

• Should have a Degree in Mass Communication, B.A English or any related course.
• Should be able to communicate effectively (written and verbally)
• Should have at least 2 years of experience working as a website correspondence.
• Should be empathetic and courteous
• Should be social media & tech savvy
• Should be open to learning
• Familiarity with Amazon, Etsy, and 3cx software features is a plus.