Job Description

• The Lounge Waitress reports to the Lounge Manager. The incumbent will be responsible for uplifting the dining experience for customers.
• Your duties and responsibilities will include; greeting and serving customers in a warm manner, providing detailed information on menus, and multi-tasking various front-of-the-house duties.

Duties and Responsibilities

• Provide excellent customer service to guests.
• Pre-bus tables; maintain table cleanliness, bus tables, remove dirty plates.
• Prepare tables by setting up linens, silverware and glasses.
• Inform customers about the day’s specials.
• Up-sell additional products when appropriate.
• Take accurate food and drinks orders.
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
• Serve food and drink orders to customers.
• Check dishes and kitchenware for cleanliness and presentation and report any problems.
• Arrange table settings and maintain a tidy dining area.
• Follow all relevant health department regulations.
• Assist in keeping the restaurant clean and safe.
• Report to the lounge on time and in proper uniform.

Qualifications and Competencies

• B.Sc or HND equivalent.
• Proven work experience as a Waiter or Waitress.
• Food safety training is a plus.
• Basic math skills.
• Attentiveness and patience for customers.
• Excellent presentation skills.
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
• Active listening and effective communication skills.
• Ability to work as a team.
• Flexibility to work in shifts.
• Proficiency in MS Office.
• Hands-on experience with cash register and ordering information system.