Job Description

• Design and implement custom collaboration solutions
• Deploy, configure and test customer solutions end to end
• Document test results and provide configuration guides
• Analyze and troubleshoot internal and external VOIP issues
• Develop test plans & test solutions
• Develop configuration and maintenance procedures
• Deploy and support automation tools
• Regression test automation platform
• Troubleshoot and document deployment/greenfield issues
• Collaborate with cross-functional teams
• Support lab infrastructure including upgrades and patching
• Provide subject matter expertise as required
• Research new technologies, solutions
• Provide feedback on continuous improvement

Skills & Requirements

• Enterprise voice and Data Center expertise working with collaboration platforms & solutions
• Proven track record working with leading unified collaboration systems like Cisco, Microsoft, Avaya, Mitel
• Hands-on experience with Session Border Controllers and Voice Gateways
• Expertise using collaboration gateways like Cisco Expressway
• Expert level knowledge of VOIP protocols such as SIP, RTP/SRTP including TLS
• Very good knowledge of protocol and packet analysis
• Experience working with switching and routing protocols
• Experienced in virtualization platforms VMWare and Hyper-V
• Strong understanding of NAT traversal for VOIP
• Strong understanding of H.323, MGCP & ISDN
• Connectivity using copper/fiber, ISDN, T1, wireless
• Background in cloud-based communication solutions like Office 365
• Experience working with AD, LDAP, DNS, DHCP a plus
• Experience working with Linux and Windows server operating systems
• Knowledge of third-party/open-source SIP stacks
• Implement QOS in VOIP networks
• Interpret RFCs as they relate to issues
• Effective communication and strong analytical skills
• Multi task in a fast-paced environment
• Cisco (Cloud, Collaboration, Data Center, Routing & Switching, Security,aws)
• Microsoft (Servers. Cloud, SFB)