Trefoil Networks is Recruiting For Client Service Officer

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About Trefoil Networks’s Job offer

Job title : Client Service Officer

Job Location : Abuja

Deadline : February 28, 2021

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Unit: Sense Travel

Reports to: General Manager

Main Function

Sales, marketing and customer service experience is required; Good knowledge of Travels and Tours Industry;

Role Responsibilities

  • Promoting and marketing the business online and offline, meeting profit or sales targets
  • Be proficient in the use of online selling platforms like Amadeus, Galileo, Expedia, Sabre and the likes for ticketing and reservations.
  • May conduct special projects requiring the gathering and processing of information and the preparation of statistical summaries and/or written reports.
  • Answer inquiries regarding such information as flight schedules, accommodations, procedures, and policies.
  • Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries.
  • Advise clients on travel arrangements, e.g. visas, passports, flight bookings, hotel reservations, deliver tickets, arrange for visas.
  • Contact individuals and groups to inform them of package tours, or provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Contact motel, hotel, resort, car rental vendors and travel/tour operators to obtain current advertising literature.
  • Prepare and promote particular destinations, tour packages, and other travel services.
  • Maintaining statistical and financial records and managing budgets
  • Be able to think outside the box in developing travel and tourism adverts that suits different packages on sale
  • May be required to take charge of office maintenance schedules, activities, repairs, logistics and procurement.
  • Keeping records of Office Meeting Minutes and filing and documentation of Official Memos.
  • Assisting in collecting and processing payments.
  • General Set up of Necessary Protocols and Procedures.
  • Other duties as assigned.

Competencies/Skills

  • Knowledge of relevant flight regulations and required travel documentation.
  • Outstanding organizational skills.
  • Analytical and problem-solving skills:
  • High levels of initiative, resourcefulness, flexibility, and compromise.
  • Good interpersonal skills.
  • Excellent team player
  • Behavioral Qualities/Other Competences
  • Excellent communication skills, both oral and written
  • Ability to multitask
  • Honest and Integrity

Qualifications/Experience

  • A relevant degree in Travel and Tourism Management or a related field.
  • Background in the travel and hospitality industry.
  • Minimum of 3 as a ticketing and reservations officer
  • Certification in IATA foundation or IATA Ticketing is an added advantage.

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: careers@trefoilnetworks.com using the position as subject of email.

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Company Information

  • Total Jobs: 11 Jobs
  • Full Address: Abuja

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