10 months ago
Job title : Television Technician
Job Location : Lagos
Deadline : June 07, 2023
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Responsibilities
What you would be expected to do:
- Quality Assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all issues observed and the action taken.
- Regular positive improvement of all the existing processes at the Service entre every quota.
- Systems and process design: Coordinate with technology teams to ensure company systems, including applications meet customer service needs.
- Develop new processes to transform current service operations more efficiently.
- Training: Build training materials and hold training for partners about product troubleshooting, repairs, installation, and replacement processes when requested.
- Develop a thorough knowledge of the product and service the company your work for is offering.
- Customer Service: Installation of Home systems, installation audit, and deliver a comprehensive service to inquiring customers.
- Find solutions and ensure product replacements and other warranty claims are closed within the designated timelines.
- Delegate certain customer inquiries to specific teams when needed.
- Team Management: Manage the development and continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team, mentoring individuals to develop valuable skillsets.
- Dispute Management: Manage a large number of incoming calls and emails,
- keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.
- Drive Operational Efficiency: Meet KPI goals including service level timelines and customer net promoter scores.
- Documentation & MIS: Provide periodic reports to management on after-sales & service activities.
Requirements
You might be a strong candidate if you:
- HND / B.Sc in Engineering or any related field from a reputable institution
- 3 + years experience in after-sales services support in the electronic consumer goods/ mobile industry
- Must demonstrate experience in solar Inverter installations.
- Excellent verbal and written communication skills with the ability to distill
information and also know how to communicate to different audiences in order to get results. - Passionate about customer service and resolving their issues
- The ability to maintain calm under pressure
- Efficiency and organizational skills
- Critical Thinker: Very strong ability to structure problems and drive towards
solutions even in ambiguous situations - Entrepreneurial Spirit with qualities of being able to work alone and figure things out with innovative thinking, problem-solving skills, and presence of mind.
- Demonstrates humility
- Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a value-driven person.
How to Apply for this Offer
Interested and qualified candidates should send their CV and Cover Letter to: mewe.tunde@gmail.com using the Job Title as the subject of the email.
- Engineering / Technical jobs
- Television Technician jobs