Television Technician needed at MeWe Electronics – Apply Now

Job Expired
10 months ago

Job title : Television Technician

Job Location : Lagos

Deadline : June 07, 2023

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Responsibilities
What you would be expected to do:

  • Quality Assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all issues observed and the action taken.
  • Regular positive improvement of all the existing processes at the Service entre every quota.
  • Systems and process design: Coordinate with technology teams to ensure company systems, including applications meet customer service needs.
  • Develop new processes to transform current service operations more efficiently.
  • Training: Build training materials and hold training for partners about product troubleshooting, repairs, installation, and replacement processes when requested.
  • Develop a thorough knowledge of the product and service the company your work for is offering.
  • Customer Service: Installation of Home systems, installation audit, and deliver a comprehensive service to inquiring customers.
  • Find solutions and ensure product replacements and other warranty claims are closed within the designated timelines.
  • Delegate certain customer inquiries to specific teams when needed.
  • Team Management: Manage the development and continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team, mentoring individuals to develop valuable skillsets.
  • Dispute Management: Manage a large number of incoming calls and emails,
  • keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.
  • Drive Operational Efficiency: Meet KPI goals including service level timelines and customer net promoter scores.
  • Documentation & MIS: Provide periodic reports to management on after-sales & service activities.

Requirements
You might be a strong candidate if you:

  • HND / B.Sc in Engineering or any related field from a reputable institution
  • 3 + years experience in after-sales services support in the electronic consumer goods/ mobile industry
  • Must demonstrate experience in solar Inverter installations.
  • Excellent verbal and written communication skills with the ability to distill
    information and also know how to communicate to different audiences in order to get results.
  • Passionate about customer service and resolving their issues
  • The ability to maintain calm under pressure
  • Efficiency and organizational skills
  • Critical Thinker: Very strong ability to structure problems and drive towards
    solutions even in ambiguous situations
  • Entrepreneurial Spirit with qualities of being able to work alone and figure things out with innovative thinking, problem-solving skills, and presence of mind.
  • Demonstrates humility
  • Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a value-driven person.

How to Apply for this Offer

Interested and qualified candidates should send their CV and Cover Letter to: mewe.tunde@gmail.com using the Job Title as the subject of the email.

  • Engineering / Technical jobs
  • Television Technician jobs

  • This job has expired!

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