Job description

• Increase capacity and decrease cycle time needed to deliver and maintain Telecommunications services to agency clients
• Device Preparation (Phones and Media packs)
• Supervises, trains staff, and oversees the IP Telephony area in the absence of the supervisor of the IP Telephony system
• Provides technical assistance to telephone systems personnel and personnel of various departments regarding telecommunications components.
• Recommends and assesses specifications for new IP telephony technology for the San Antonio Water System (SAWS).
• Designs, administers, and analyzes IP telephony systems, Cisco Call Manager, Cisco Unity Unified Communications System, Cisco Conference Connection, Cisco Voice Gateways, Cisco IP Contact Center, Cisco IP Interactive Voice Response (IP-IVR), Computer Telephony Integration (CTI), IP Voice Recording Systems and Voice over IP (VOIP) Protocols.
• Analyzes and provides Call Detail Records (CDR) call logs depending on department requirements.
• Reviews requests from various departments determining the best-suited infrastructure. Schedules installations and relocations of telephone services.
• Designs, documents procedure for business continuity and/or recovery alternatives in the event of failure; works with vendor representatives to resolve known problems; and integrates and troubleshoots integration of multiple platforms.
• Administers and monitors IP telephony systems for performance.
• Designs, administers, and analyzes IP telephony systems corporate dial plans and traffic routes for voice network structure, in order to optimize the organization’s effectiveness and to provide quality telecommunication service.
• Supervise Post-deployment support
• Supervise Decommission of old telephony devices system
• Supervise Packaging & Reporting
• Perform assessment, installation, testing, and repair of the SOM Cisco IPT solution as needed to facilitate customer satisfaction with DTMB as their service provider.
• Telephony Services IPT team member and be responsible for the timely delivery of all scheduled projects and trouble resolution to open tickets as assigned.

Profile

• Experience with Training towards and/or Certification: CCNP Voice and CCNA Voice
• Experience with Cisco Unified Communication Manager (CUCM)
• Experience with Cisco Unified Attendant Console
• Knowledge and experience with Cisco Unity Connection (CUC)
• Responsibilities Cisco Unity Express (CUE)
• Worked on Standard Telephony Technologies such as PRI, POTS, DID, FXS/FXO, Fax
• Knowledge and experience with Avaya PBX
• InformaCast Paging
• Strong Communication skills, demonstrated ability to work under pressure