Job Description:

• Operates switchboard equipment in order to answer incoming calls; determines intent of caller and makes appropriate connection.
• Receives and routes a variety of calls for general information including complaints, emergencies, and security calls.
• Assists in maintaining and updating telephone directories and event schedules via computerized data base when notified of changes in order to access correct information.
• Places long distance and conference calls for authorized parties.
• Assists in reporting telephone equipment or service complaints and problems.
• Maintains logs of calls placed and any additional information required for various reports or special projects.
• Operates and maintains telephone system which disseminates informational messages to callers regarding specific topics; determines what information caller requires and plays appropriate tape; maintains tape inventory.

Requirements:

• Ordinary National Diploma (OND) or equivalent with minimum 5 years relevant work experience in the craft.
• Knowledge of centralized telephone systems.
• Skill in the operation of telephone equipment.
• Ability to effectively communicate.
• Basic computer skills.