About Tek Experts’s Job offer
Job title : Dynamics ERP Team Manager
Job Location : Not specified
Deadline : March 4, 2021
Quick Recommended Links
- We’re growing rapidly. Would you like to join us?
- Are you looking to expand your career in IT leadership in a rapidly growing company?
- Do you want to be responsible for delivering extraordinary customer support?
- Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
- We are hiring a team manager who will help manage our support colleagues to solve technical and non-technical support requests.
About the Role
- As a team leader at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of support advocates.
- You will build and manage an end-to-end service operations team of 20-30 passionate professionals and be responsible for overall performance of the team.
- Acting as a key business leader, you’ll be a key point of contact for customers, delivery teams and senior management.
What You’ll be Doing
- Manage team to deliver exceptional customer service across technical lines
- Training and coaching team members to support their personal development
- Act as a primary escalation point for operational issues in the team
- Supports the team to ensure Tek Experts meets the goals and expectations of our customers
- Participates in reviewing processes and workflow to diagnose areas for improvement
- Proactively proposes improvement plans where gaps are noticed
What You’ll Need
- Demonstrable experience leading a support team of at least 20 team members
- Strong organizational, planning, leadership and management skills with a confident and professional manner
- Strong English communication skills with excellent presentation skills
- Excellent soft skills, including conflict resolution, influence and negotiation skills
- Critical thinker and ability to make decisions
- Ability to work under pressure in a highly targeted environment
- Committed to self-development and the development of others
How to Apply for this Offer
Interested and Qualified Candidates should Click here