Tek Experts is Recruiting For Dynamics ERP Team Manager

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About Tek Experts’s Job offer

Job title : Dynamics ERP Team Manager

Job Location : Not specified

Deadline : March 4, 2021

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  • We’re growing rapidly. Would you like to join us?
  • Are you looking to expand your career in IT leadership in a rapidly growing company?
  • Do you want to be responsible for delivering extraordinary customer support?
  • Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
  • We are hiring a team manager who will help manage our support colleagues to solve technical and non-technical support requests.

About the Role

  • As a team leader at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of support advocates.
  • You will build and manage an end-to-end service operations team of 20-30 passionate professionals and be responsible for overall performance of the team.
  • Acting as a key business leader, you’ll be a key point of contact for customers, delivery teams and senior management.

What You’ll be Doing

  • Manage team to deliver exceptional customer service across technical lines
  • Training and coaching team members to support their personal development
  • Act as a primary escalation point for operational issues in the team
  • Supports the team to ensure Tek Experts meets the goals and expectations of our customers
  • Participates in reviewing processes and workflow to diagnose areas for improvement
  • Proactively proposes improvement plans where gaps are noticed

What You’ll Need

  • Demonstrable experience leading a support team of at least 20 team members
  • Strong organizational, planning, leadership and management skills with a confident and professional manner
  • Strong English communication skills with excellent presentation skills
  • Excellent soft skills, including conflict resolution, influence and negotiation skills
  • Critical thinker and ability to make decisions
  • Ability to work under pressure in a highly targeted environment
  • Committed to self-development and the development of others

How to Apply for this Offer

Interested and Qualified Candidates should Click here

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Company Information

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  • Full Address: Wings Office Complex Western Tower, floors 3 and 4 17A Ozumba Mbadiwe Street Victoria Island Lagos

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