Job Expired

Technical Support Officer needed at Aku Fintech Services Limited

Job title : Technical Support Officer

Job Location : Lagos

Deadline : March 29, 2024

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  • The Technical Support Officer is expected to have a deep understanding of systems and applications.
  • Your day-to-day involves handling complex problems that require in-depth troubleshooting and collaboration across resolver teams.


  • 2nd Level Support is responsible for triaging, prioritization, tracking, and routing incidents reported by the Customer Support Team for onward escalation to internal resolver teams (Engineering, Finance, Compliance, etc).
  • Monitor service dashboards and reporting channels and notify support engineers as appropriate.
  • Engage resolver teams to ensure incident resolution within agreed SLAs and timelines.
  • Proactive service monitoring to identify problem triggers and offer continuous service improvements.
  • Take ownership of escalated tickets as it cycle through the incident management process.
  • Build Knowledge Base (KB) with troubleshooting and resolution details.

Knowledge & Previous Experience

  • Experience working with customer support.
  • Good analytical skills, technical troubleshooting ability and familiarity with digital banking products.
  • Collaborative team player with results-oriented and customer-focused approach.
  • Self-motivated with ability to work independently and escalated where needed.
  • Excellent verbal and written communication skills to articulate incident details to resolver teams.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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