Technical Support Engineer Needed at Talents and Skills Africa

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Talents and Skills Africa’s Career and Recruitment Offer

Job title : Technical Support Engineer

Job Location : Lagos

Deadline : July 20, 2021

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Location: Surulere, Lagos

Job Description
The Technical/Field Service Engineer provides customer support, repair, testing of all equipment, and performs field service calls and installations as stated below:

Installation & Service support:

  • Responsible for the installation of equipment, applications, and getting the final acceptance from the customer.
  • Responsible for keeping equipment fully operational.
  • Troubleshooting, diagnosing and resolving issues.
  • Monitor and maintain computer networks.
  • Prioritizing and managing workflow.
  • Respond to customer’s calls, emails and act accordingly regarding issues.
  • Maintain good and smooth communication with customers through different channels like phone, email and web.
  • Maintaining procedural documents and reports
  • Trains customers on the use of equipment and applications.
  • Ability to learn and work on changing technologies.
  • Establish and maintain good working relationships with customers and other professionals.

Installs Upgrades:

  • Handles in-house customer repairs
  • Promote service replacement parts, service contracts
  • Prepare quotations for service issue when the system out of warranty
  • Prepare quotations for parts and service contract

Communication:

  • Make sure that communication is clear and trustworthy.
  • Generate a report after every visit to the customer to be submitted to your supervisor immediately after each visit
  • Report to the management any unresolved problems.

Training:

  • Responsible for proper training of the customer
  • Responsible for being properly trained.

Receivables & Finances:

  • Responsible for getting the acceptance documents for final payment
  • Provide help to the sales coordinator to collect any remaining funds.
  • Responsible for cost reduction by optimizing travel itinerary, and time reduction for installation and repair.

Other issues for Operation:

  • Participation on request to technical seminars or shows
  • Provide all the necessary information to the sales coordinator to update the customer database.
  • Provide all the necessary information to the sales coordinator to update the user list.
  • Other duties as assigned.

Educational Qualifications / Experience

  • Minimum Required Experience: 2-3 year(s)
  • Minimum Qualification: OND / HND / B.Sc qualification in Computer Science, Electrical / Electronics Engineering.

Requirements:

  • Ability to work in adverse setting and climatic conditions
  • Sound ability to diagnose problems with existing equipment and fixing them
  • Ability to interpret technical issues through the non-technical description provided by their customers
  • Ability to communicate fluently with the customers and should possess good customer service skills
  • Enthusiastic, passionate, patient and should be a critical thinker
  • The candidate should possess good logical skills and the ability to prioritize tasks
  • The candidate should possess a pleasant disposition with the capability to be authoritative when necessary.
  • Candidate should have clear and effective oral and written communication skills in the English language.
  • Candidate should possess thorough knowledge and understanding of principle discipline and peripheral subjects.
  • Candidate must have strong coordination, organization, and liaison skills.
  • Candidate would manage any kind of technical work at the field even with little supervision.

How to Apply for this Offer

Interested and qualified candidates should send their applications to: [email protected] copying [email protected] using the Job Title as the subject of the mail.

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