2 weeks ago
Job title : Technical Support Engineer – Abuja
Job Location : Abuja
Deadline : September 09, 2024
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Job Summary
- We are seeking a skilled and experienced Technical Support Engineer to join our dynamic team.
- The ideal candidate will possess a strong background in providing technical support to end-users, troubleshooting complex IT issues, and implementing solutions to enhance our IT infrastructure.
- The Technical Support Engineer will play a pivotal role in ensuring the smooth operation of our IT systems.
Responsibilities
- Provide advanced technical support to end-users via phone, email, remote assistance, and in-person visits.
- Troubleshoot and resolve complex hardware, software, and network issues in a timely manner to minimize downtime and disruption.
- Lead IT projects related to system upgrades, migrations, and implementations, ensuring adherence to project timelines and budget constraints.
- Collaborate with cross-functional teams to identify IT requirements, evaluate technology solutions, and implement best practices to optimize IT operations.
- Develop and maintain documentation, including user guides, knowledge base articles, and IT policies and procedures.
- Mentor and train junior IT support staff, providing guidance on technical skills development and customer service excellence.
- Proactively monitor IT systems, networks, and security to identify and address potential vulnerabilities and performance issues.
- Manage vendor relationships and procurement processes for IT hardware, software, and services, ensuring cost-effectiveness and compliance with organizational standards.
- Participate in on-call rotations and provide after-hours support as needed to address critical IT issues and emergencies.
- Stay current with industry trends, emerging technologies, and best practices in IT support and service management.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent work experience.
- Minimum of 5 years of experience in IT support roles, with a focus on providing technical support in a corporate environment.
- Strong knowledge of Windows and macOS operating systems, as well as Microsoft Office 365 suite.
- Proficiency in troubleshooting hardware, software, and network issues, including TCP/IP, DNS, DHCP, and VPN technologies.
- Experience with Active Directory, Group Policy, and other directory services and authentication mechanisms.
- Familiarity with ITIL framework and IT service management concepts.
- Excellent communication and interpersonal skills, with the ability to interact professionally with end-users at all levels of the organization.
- Proven leadership abilities, with experience leading IT projects and mentoring junior team members.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are desirable.
- Ability to prioritize tasks effectively, work independently, and adapt to changing priorities in a fast-paced environment.
How to Apply for this Offer
Interested and qualified candidates should send their a copy of their CV and Cover Letter to: recruitment@hssl.ng using the Job Title as the subject of the mail.
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