The key purpose of this role is to install and maintain computer systems and networks in order to ensure smooth operations while delivering IT support using a broad range of technologies.

Key outputs and responsibilities:

• General user support of all company devices and software.
• Setup and maintenance of all PCs, laptops and mobile devices.
• Provide training and guidance to users on how to operate new software and computer equipment.
• Monitor performance and maintain systems according to requirements.
• Troubleshoot and provide resolutions to issues and outages.
• Build an internal knowledgebase with technical documentation, manuals and IT policies.
• Support, configure, maintain and upgrade our networks and in-house servers

Roles, Skills and attributes required:

• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure.
• Experience with databases, networks (LAN, WAN) and patch management.
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery.
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.
• Excellent communication skills.
• Resourcefulness and problem-solving aptitude.
• Great at organising, prioritising and multitasking.

Qualifications & Experience:

• Bachelor’s degree in computer science or related field.
• Minimum of 2 years’ experience in a network admin, systems support or similar role.
• IT Certification will be an advantage (e.g. ITIL, CCNA, CCNP, MCSA, MCSE).