Tech Lead – Dynamics ERP is needed at Tek Experts

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Tek Experts’s Career and Recruitment Vacancy

Job title : Tech Lead – Dynamics ERP jobs in Lagos

Job Location : Lagos

Deadline : October 16, 2021

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Ref #: 245298


  • Are you looking to move your career in IT service delivery and team management but need that first step?
  • Do you want the opportunity to support a team to deliver exceptional customer service?
  • Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. We are hiring a Tech Lead who will help manage our support colleagues to solve technical and non-technical support requests.

About the Role

  • As a Technical Lead at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of engineers.
  • You will build and manage an end-to-end service operations team of 20-30 passionate professionals and be responsible for ensuring we have the right resource for the cases in hand.
  • Acting as an escalation point,  you‰Ûªll be a key point of contact for premier customers or those with the most serious incidents, delivery teams and team management.

What You Will Be Doing

  • Engages in technical problem solving across multiple technologies; often needs to develop new methods to apply to the situation.
  • Consistently delivers excellent experiences to customers. Self-learner for developing additional skills, in favor of current team initiatives to reinforce and spread knowledge.
  • Brings internally escalated customer cases to resolution through advanced problem solving, assertive communication and collaboration.
  • Proactively and consistently mentor‰Ûªs other support engineers through active coaching and by assisting in technical questions.
  • Acts as an initial point of contact for escalations or complex case scenarios within their teams.
  • Work with team managers reinforcing process adherence and compliance. When needed they own the implementation of new processes.
  • Aids need team members as point of contact during their nesting period.
  • By closely overviewing team‰Ûªs performance the Technical Lead promotes growth in the team‰Ûªs technical capabilities and enhances quality of support and boosts overall team‰Ûªs productivity.
  • Helps identify difficult topics and knowledge gaps on the team.
  • Constantly provide managers feedback about team‰Ûªs performance and behaviors.

What You Will Need

  • 2+ years of professional experience and a Bachelor of Arts / Science or equivalent Degree in Computer Science or related area of study; without a degree, two additional years of relevant professional experience (4+ years in total)
  • Solid experience with Microsoft technologies/applications.
  • Knowledge related to the service/product that is going to be supported.
  • Very good understanding of key Azure technical concepts.
  • Proficient tools and process knowledge.
  • High technical troubleshooting skills with the ability to solve complex issues.
  • Process oriented with strong analytical and decision-making skills.
  • Ability to communicate and interact effectively, in a professional manner with technical & nontechnical staff (both verbal & written).
  • Able to quickly adapt to technology and/or application changes and business delivery priorities.
  • Ability to multi task and support multiple peers or customer each day.

What We Offer

  • A Career, not a job
  • Be part of something great
  • Opportunity to realise your full potential
  • Continuous personal and professional learning
  • Fast-track career
  • Global resources
  • Unleash your potential
  • Work-wide family

*Tech Lead – Dynamics ERP jobs in Nigeria

*ICT Jobs in Nigeria jobs in Lagos

How to Apply for this Offer

Interested and Qualified Candidates Click here to Apply online

*ICT Jobs in Nigeria jobs in Nigeria

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