Team Manager is needed at Tek Experts

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Consultant - Endocrinology is needed at Abuja Clinics
Consultant - Nephrology is needed at Abuja Clinics

Tek Experts’s Career and Recruitment Vacancy

Job title : Team Manager jobs in Lagos

Job Location : Lagos

Deadline : October 16, 2021

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Ref #: 245290

Summary

  • Are you looking to expand your career in IT leadership in a rapidly growing company?
  • Do you want to be responsible for delivering extraordinary customer support?
  • Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. We are hiring a team manager who will help manage our support colleagues to solve technical and non-technical support requests

About the Role

  • As a team leader at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of support advocates.
  • You will build and manage an end-to-end service operations team of 20-30 passionate professionals and be responsible for overall performance of the team.
  • Acting as a key business leader, you‰Ûªll be a key point of contact for customers, delivery teams and senior management.

What You Will Be Doing

  • Manage team to deliver exceptional customer service across technical lines.
  • Training and coaching team members to support their personal development.
  • Act as a primary escalation point for operational issues in the team.
  • Supports the team to ensure Tek Experts meets the goals and expectations of our customers.
  • Participates in reviewing processes and workflow to diagnose areas for improvement.
  • Proactively proposes improvement plans where gaps are noticed.

What You Will Need

  • Demonstrable experience leading a support team of at least 20 team members
  • Strong organizational, planning, leadership and management skills with a confident and professional manner.
  • Strong English communication skills with excellent presentation skills.
  • Excellent soft skills, including conflict resolution, influence and negotiation skills.
  • Critical thinker and ability to make decisions.
  • Ability to work under pressure in a highly targeted environment.
  • Committed to self-development and the development of others.

What We Offer

  • A Career, not a job
  • Be part of something great
  • Opportunity to realise your full potential
  • Continuous personal and professional learning
  • Fast-track career
  • Global resources
  • Unleash your potential
  • Work-wide family

*Team Manager jobs in Nigeria

*Administrative / Management jobs in Lagos

How to Apply for this Offer

Interested and Qualified Candidates Click here to Apply online

*Administrative / Management jobs in Nigeria

Consultant - Endocrinology is needed at Abuja Clinics
Consultant - Nephrology is needed at Abuja Clinics

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