DUTIES & RESPONSIBILITIES

• Provides back up for the functions of Head, CCIU on Fraud & General Investigation matters in his absence.
• Reviews investigation reports from fraud analysts and general investigation officers.
• Minimizes level of rework/errors on investigation report to Head, CCIU for correction and approval.
• Pre-reviews and allocates cases to analysts for investigation.
• Provides accurate, complete and timely report rendition to all levels of Management.
• Provides advisory roles to BOSG, Retail Services, Compliance, Legal Services, HCMD and other stakeholders on emerging fraud issues.
• Generates proactive and detective control measures for automation to guide against fraud re-occurrence.
• Develops circulars on fall-out of fraud & forgery cases.
• Prevents re-occurrence of operational lapses and system defects that facilitate fraud incident.
• Monitors and supervises investigations of all fraud cases, general/other miscellaneous cases at all levels of the Bank to ensure timely resolutions and to provide prompt reports to Disciplinary Committee and Management.
• Minimizes other operational losses associated with fraud.
• Follows up on recoveries from all fraud activities.
• Reviews and accelerates the preparations of regulatory reports on fraud/armed robbery cases and ensure timeliness and accuracy of such reports.
• Provides reports on Frauds/armed robbery cases to Board Audit & Risk Assessment Committee.
• Seeks and obtains management approval for the provisioning of fraud and /or restitution of customers’ accounts.
• Delivery of reports for attempted and successful frauds to other stakeholders
• Educates/trains staff on fraud/forgery strategies to minimize reoccurrence.
• Attends Head Office Disciplinary Committees Meetings.
• Maintains the Security of all Information entrusted to the unit in the course of duty.
• Facilitate automation of processes.
• Achieves zero case of service complaint from external or internal stakeholders.
• Periodic Stakeholders’ engagement with HCMD, ICEG, Compliance, Legal Services, Security Services. etc.
• Provides accurate, complete, and timely reports to all levels of Management/regulators.
• Attends to all other ad-hoc duties assigned by the Unit Head.

JOB REQUIREMENTS

Education

• Minimum Education: First Degree preferably in a Business-related degree, 
• Higher degrees/Professional certification (such as ACA, ACIB, ACCA, CFE, CIA)

Experience 

• Minimum experience – 10 years in General banking and Audit