Job Responsibilities

• Ensure the store is ready for sales at all times for productivity and operational efficiency in all areas of the business.
• Develop business strategies to improve customers pool, expand store traction and optimize profitability.
• Meet sales goals by interfacing with HR to train, motivate, mentor and also provide feedback to sales staff
• Conduct and coordinate quarterly stock counts as well as every other adhoc counts in order to know the amount of stocks available and guide against shrinkage.
• Ensure high level of customers satisfaction of the brand through an excellent services to be rendered at all times
• Ensure discipline and compliance with the company’s Standard Operational Procedures (SOP’s) across board.
• Ensure and maintain outstanding store condition and products merchandising standards
• Ensure proper hygiene standard is maintained in line with industry standard requirement
• Ensure proper usage and maintenance of company’s equipment in order to avoid misuse and save cost.
• Carry out survey’s on new innovation in modern retail stores and also propose innovative ideas to senior management to increase market share.
• Interface with third party vendor as may be required for partnership and business efficiency as assigned by senior management
• Report on buying trends, customer needs, profits etc
• Interface with HR to conduct personnel performance appraisals to assess training needs and build career paths
• Ensure smooth relationship between the company and stakeholders / regulatory bodies in the business
• Deal with all issues that may arise from staff or customers (complaints, grievances etc)
• Perform other task as may be assigned by Management.

Qualification

• B.Sc / HND qualification with relevant years of experience