Stern & Kay Consulting Limited is Recruiting For Customer Liaison Officer

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About Stern & Kay Consulting Limited’s Job offer

Job title : Customer Liaison Officer

Job Location : Lagos

Deadline : February 28, 2021

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Job Brief

  • We are seeking an efficient and organised liaison officer with good communication skills (oral and written communication) to coordinate between organisation and customers.
  • In this role, the person builds and maintains mutually beneficial relationships, facilitates communications and coordinates activities with peoples and organisations.

Duties and Responsibilities

  • Collect, analyse, and utilise data and feedback to identify opportunities to improve the relationship between the business and the other entity.
  • Compile reports about particular incidents, events, or updates about an important issue for the business.
  • Proactively solve conflicts and address issues that could occur between the business and the other entity.
  • Ensure questions that arise from additional contact and manager ring backs are directed to the correct place for resolution and escalated if required.
  • Develop and foster relationships with the clients, stakeholders, and other entities.
  • Ensure customers are kept fully informed of developments/progress.
  • Act as a positive representation of the business.
  • Liaise with customers to identify and discuss reason for additional contact.
  • Identify and implement solutions to resolve any issues that may result in a dissatisfied customer.
  • Maintain thorough knowledge of the business, as well as an understanding of how that impacts third parties.
  • Monitor, coordinate, and communicate the strategic objectives of the business.
  • Work with other staff members to develop a greater understanding of the business and any issues that arise.
  • Promptly respond to incidents and other events as necessary.

Requirements and Qualifications

  • B.Sc or HND in related course with 1 – 3 years work experience.
  • A customer-oriented attitude
  • Excellent communication skills (oral and written communication)
  • Proficient in the use of Microsoft office
  • Ability to establish and nurture beneficial business relationships
  • Self-motivated with a willingness to take initiative and solve complex problems
  • Capability to negotiate with and influence others
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Candidates must be resident in Lagos Island, Eti-osa and its environ.

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: [email protected] using the position applied for as subject.

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Company Information

  • Total Jobs: 1 Jobs
  • Full Address: 3A ,Ahmad Tijani Ottun Street, Lekki Peninsula Phase 1, Eti Osa, Lagos, Nigeria

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