Stern & Kay Consulting Limited is Recruiting For Customer Liaison Officer

Job Brief

• We are seeking an efficient and organised liaison officer with good communication skills (oral and written communication) to coordinate between organisation and customers.
• In this role, the person builds and maintains mutually beneficial relationships, facilitates communications and coordinates activities with peoples and organisations.

Duties and Responsibilities

• Collect, analyse, and utilise data and feedback to identify opportunities to improve the relationship between the business and the other entity.
• Compile reports about particular incidents, events, or updates about an important issue for the business.
• Proactively solve conflicts and address issues that could occur between the business and the other entity.
• Ensure questions that arise from additional contact and manager ring backs are directed to the correct place for resolution and escalated if required.
• Develop and foster relationships with the clients, stakeholders, and other entities.
• Ensure customers are kept fully informed of developments/progress.
• Act as a positive representation of the business.
• Liaise with customers to identify and discuss reason for additional contact.
• Identify and implement solutions to resolve any issues that may result in a dissatisfied customer.
• Maintain thorough knowledge of the business, as well as an understanding of how that impacts third parties.
• Monitor, coordinate, and communicate the strategic objectives of the business.
• Work with other staff members to develop a greater understanding of the business and any issues that arise.
• Promptly respond to incidents and other events as necessary.

Requirements and Qualifications

• B.Sc or HND in related course with 1 – 3 years work experience.
• A customer-oriented attitude
• Excellent communication skills (oral and written communication)
• Proficient in the use of Microsoft office
• Ability to establish and nurture beneficial business relationships
• Self-motivated with a willingness to take initiative and solve complex problems
• Capability to negotiate with and influence others
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Candidates must be resident in Lagos Island, Eti-osa and its environ.

Interested and qualified candidates should forward their CV to: [email protected] using the position applied for as subject.