Job Summary

Overall management responsibility for Sales, Customer Service, Operations, Finance and administration of the Territory assigned.

Key Responsibilities

• Select, direct, train, develop, discipline and evaluate staff.
• Develop sales strategies, monitor sales activities, and liaise with key accounts to ensure customer satisfaction.
• Monitor performance of CSR/s, and Couriers staff to ensure that proper procedures are followed in meeting objectives, maintaining high service standards and projecting the desired company’s image.
• Establish and maintain excellent communications with company staff and clients to ensure a well coordinated service always.
• Lead and promote a spirit of harmonious interrelationships between customers and members of staff, as well as sustain positive staff morale.

Corporate Development

• Represent the Company in external meetings where necessary
• Work with colleagues in developing the company’s business potentials through collaboration and synergy.
• Carry out any other duties as directed/commensurate with the position.

Requirements

• B. Sc./HND in Business Administration/Marketing or its equivalent.
• Any post-graduate qualification is a plus.
• Minimum of 3 – 5 years post qualification experience in similar position.
• Committed to delivering high-quality service for customer satisfaction.
• Demonstrates honesty and integrity in all actions and decisions.
• Collaborates effectively with colleagues and external partners to achieve results.
• Brings creativity to problem-solving and translates ideas into actionable plans.
• Operates with awareness of social impact and ethical considerations.
• Sets and achieves goals, adapts to change, and maintains strong work ethic.