The Special Assistant to the Chairman serves as a liaison between the Chairman and the Managing Director (MD) and the hotel group, providing oversight and monitoring of hotel activities. The role is primarily focused on gathering data, preparing reports, and ensuring that the Chairman remains informed about all aspects of hotel operations.

Responsibilities

• Monitor activities at the hotels and ensure compliance with company policies and standards.
• Prepare detailed reports on hotel operations, including financial performance, guest satisfaction, and staff productivity, for the Chairman’s review.
• Create and maintain a comprehensive reporting system to keep the Chairman informed of all relevant activities and developments.
• Serve as a bridge between the MD and the Chairman, relaying information and facilitating communication between the two parties.
• Act as the owner’s representative for the Chairman, ensuring that their interests are represented and protected in all hotel-related matters.
• Conduct research on industry best practices, emerging trends, and innovative solutions to improve hotel operations.
• Gather data and analyse performance metrics to identify areas for improvement and strategic opportunities.
• Conduct daily data gathering activities to stay informed about all aspects of hotel operations.
• Have the authority to check on activities in every department to ensure adherence to standards and protocols set by the Chairman.
• Provide advice and recommendations to the Chairman on ways to enhance hotel functionality, improve guest experiences, and optimize performance.
• Offer insights and suggestions based on data analysis and industry expertise to support decision-making processes.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years’ experience in the hospitality sector.
• Previous experience in a similar oversight or advisory role within the hospitality industry is preferred.
• Strong analytical skills with the ability to gather, analyse, and interpret data effectively.
• Proficiency in data analysis tools and techniques to derive actionable insights.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Strong interpersonal skills to facilitate effective communication between stakeholders at all levels.
• Meticulous attention to detail to ensure accuracy and completeness in reporting and data analysis.
• Ability to identify potential issues or discrepancies and address them proactively.
• High level of discretion and integrity to handle sensitive information and maintain confidentiality.
• Demonstrated ability to act impartially and ethically in all interactions and decisions.
• Strong organizational and time management skills to prioritize tasks effectively and meet deadlines.
• Ability to multitask and manage multiple projects simultaneously.
• Collaborative attitude with the ability to work effectively as part of a team and build positive relationships with colleagues and stakeholders.