JOB DESCRIPTION FOR SPA TECHNICIAN

• Always demonstrate sincere customer focus and true appreciation for the guest experience.
• Develop and maintain adequate professional product program.
• Develop and maintain retail product program.
• Ensure all dealings with guests at the spa and health club area to meet or exceed the hotels operating standards.
• Ensure all areas of the Spa are kept clean and well maintained at all times.
• Ensure compliance with all legislation governing the operation of a Spa facility.
• Ensure the guest experience is relaxing and in accordance with the hotel’s standards.
• Ensure the health and safety of guests and employees are paramount at all times.
• Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.
• Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
• Ensure that the Spa team adhere to all hotel’s and company operational and service standards.
• Ensure that spa department follows business conduct and ethics.
• Ensure that spa department follows hotels policies and procedures including health, hygiene, emergency and Fire prevention.
• Ensure that the spa department follows safety and maintain confidentiality for all guests and colleagues at all times.
• Ensure all spa, health club and wellness equipment is maintained in good working order at all times.
• Ensure that all stock and cash items are kept safely under lock and key.
• Able to provide guidance, encouraging teamwork and facilitating related professional work processes.

Requirements 

• Minimum of 2 to 5 years experience as a Spa Technician in a luxury hotel or a well-established SPA brand.
• Passionate about the Spa and Fitness world.
• Willing to deliver the best service and experience to our guests.
• Demonstrated strong leadership, team, and communication skills are essential.
• Strong working knowledge of MS Office Suite.
• Strong working knowledge of Spa, Membership, and recreational software.