Job title : Spa Operations Manager
Job Location : Lagos
Deadline : November 03, 2024
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Location: VI, Lagos, willingness to work at both the Island and Mainland branches with rotational duties.
Salary: 200,000 – 270,000 monthly
Job Objective/Purpose:
The Spa Operations Manager is responsible for the day-to-day operations of the spa. This role involves implementing and maintaining procedures to ensure the highest standards, efficiencies, and professional operations within the spa. The manager will create a culture of care, service delivery, and excellence.
The ideal candidate should be tech-savvy, a people person, and possess strong client service experience. Both genders are encouraged to apply, although there is a preference for female candidates.
Key Accountabilities and Responsibilities
Spa Operations Overview:
- Ensure smooth day-to-day operations of every spa location.
- Liaise with training and standards teams to set operational standards across all locations.
- Oversee all departments including housekeeping, customer service, nail technicians, admin & inventory, therapists, and facilities.
- Analyze trends and metrics related to spa operations.
- Actively grow revenue and profit lines by ensuring efficient use of supplies and creating incentives and loyalty programs.
- Collaborate with the management accountant to control costs, adhere to budgeting guidelines, and maximize sales.
- Submit daily/weekly detailed operations reports.
- Drive maximum room occupancy and therapist utilization with the help of the on-ground CSR supervisor.
- Ensure top-notch inventory management and appropriate operations scheduling.
Compliance Across All Locations:
- Create and maintain a productive work environment by establishing retail goals and guiding the team on achieving them.
- Conduct weekly visits to each location to ensure sanitation, health, and safety standards are maintained.
- Submit weekly compliance reports to management.
Client Management:
- Ensure all clients and guests have the best experience and leave refreshed and rejuvenated.
Education/Professional Qualification
- BA or BSc in Business Administration or a related discipline is preferred.
- Basic understanding of the services offered.
Experience
- At least 3 years of work experience as a Spa Manager or Operations Officer with solid knowledge of spa operations.
- Experience with admin and facility management.
Key Skills & Competencies Requirements
Functional/Technical:
- Great research and survey skills.
- Excellent communication skills.
- Critical thinking and problem-solving skills.
- Exceptional interpersonal skills.
- Proficient in Microsoft Office, Google Suite, and Canva.
- A team player with leadership skills.
- Excellent organizational and multitasking abilities.
- Ability to handle stressful situations.
- Patient and understanding.
- Detail-oriented and efficient.
How to Apply for this Offer
- Administrative / Management jobs