Software Support is needed at Zanibal Solutions Nigeria Ltd

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Recovery Officer is needed at Credpal
Recruitment Officer is needed at Eko Maintenance Limited

Zanibal Solutions Nigeria Ltd’s job vacancy, Career and Recruitment

Job title : Software Support jobs in Lagos

Job Location : Lagos

Deadline : November 30, 2021

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Job Description:

Responsible for providing high-quality technical support.

  • Quality testing of new features of the software.
  • Document, troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
  • Delivering solutions to both technical and non-technical end-users.
  • Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
  • Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.
  • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resource.
  • Resolving escalated customer complaints without the need for team lead intervention.
  • Participation in providing training to customers as required.
  • Recognize end-users‰Ûª need for additional products and service.
  • Update and create online knowledgebase articles to reduce support requests.
  • Capture details of each support request in Zanibal‰Ûªs ticketing system.
  • Help test fixes provided by development and incorporates them into client sites.
  • Providing training to clients.

Qualifications:

  • At least 1 year of experience in software support or development/QA role.
  • Must have at least Second Class Upper
  • Completion of NYSC program.
  • Must be a self-starter/quick learner
  • Basic experience in using software applications
  • Accounting knowledge is a plus.
  • Customer service experience is a plus.
  • Proficient knowledge of Microsoft Office (Mostly Excel)
  • Basic knowledge in Linux command, and SQL, programming skills
  • Very Strong troubleshooting skills.
  • Ability to think outside the box to solve problems

*ICT Jobs in Nigeria jobs in Nigeria

*ICT Jobs in Nigeria jobs in Lagos

*Software Support in Lagos

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

Recovery Officer is needed at Credpal
Recruitment Officer is needed at Eko Maintenance Limited

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