Smart-cash Recharge, Usage & Retention Manager needed at Airtel

Job title : Smart-cash Recharge, Usage & Retention Manager

Job Location : Lagos

Deadline : April 29, 2024

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Job Purpose:

  • Acquisition – Acquire new customers who will utilize Smart cash services and conduct airtime/bundle recharges through Smart cash channel.
  • Acquisition – Convert customers who are currently utilizing competition or alternative channels in fulfilling services rendered by Smart cash. This includes recharges via alternate channels and use of recharge tokens (paper recharge).
  • Retention – Drive growth of unique users, count of transactions and value for smart cash services including cash-in, cash-out, bill payment, airtime and bundle recharges through Smart cash channels.
  • Conversion Rate Optimization: improve the conversion rates for campaigns and promotions geared toward growth.
  • Base Management – Define and implement actions that will improve customer lifecycle in Smart cash.
  • Reporting – To provide timely, accurate, and focused reporting to the Smart cash leadership. Develop and implement effective business and commercial reports to deliver insights and improve decision making.

Required Competencies:

  • Databases: Oracle, MSSQL Server, PostgreSQL, MySQL.
  • Reporting: Microsoft Power BI.
  • Data Analysis: SPSS or R-Statistics.
  • Strong analytical, problem solving and decision-making skills to evaluate alternatives and provide recommendations on business issues.
  • Proficient in using Microsoft Offices Software.
  • Proficient in using Microsoft Power Point Software.
  • Insight gathering from reports and intelligence to improve customer retention and value extraction.
  • Problem solving.

Educational Qualification & Relevant Experience:

  • Bachelor’s or HND Degree in Computer Science/IT or related field
  • At least 3 years’ experience customer value management
  • At least 3 years’ experience and hands-on experience in Oracle Business Intelligence Enterprise Edition, IT supporting service including Data Warehousing as well as complex report formatting.
  • Business Knowledge – Business report formatting is an added benefit.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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