Job Responsibilities

• Handle settlement of all POS & Card Transactions.
• Reconcile all POS Accounts / WEB transactions against merchants.
• Ensure wrong postings of transactions are reversed.
• Handle settlement complaints (Shortages and Non-settlement).
• Respond and process chargeback dispute/resolution.
• Perform collections and settlements reconciliation and provide report to Head, reconciliation, and settlement.
• Support each bank relationship officer and E-business team in resolving settlement and reconciliation issues.
• Attend to all queries from clients on payments and ensure they are resolved promptly.
• Liaise with Bank Settlement team to ensure reconciled funds are transferred to the settlement account.
• Carry out income/fee’s reconciliation with Settlement banks, NIBSS and other clients and ensuring value is transferred to the account promptly.
• Ensure daily reconciliation of and correct postings of all cards and other electronic channels transactions.
• Verify the incoming and outgoing payment reports.
• Liaise with Bank reconciliation team to ensure reconciled funds are transferred to settlement account

Qualification

• Minimum of 2 years experience in the same role
• HND/BSC in related fields.