Service Manager needed at 3Line Card Management Limited

4 weeks ago

Job title : Service Manager

Job Location : Lagos

Deadline : March 04, 2024

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Responsibilities

  • Build and maintain solid customer relationships by understanding their needs and providing personalized service solutions.
  • Develop and implement service strategies to enhance the customer experience and meet service objectives.
  • Monitor service metrics and analyze customer feedback to identify areas for improvement and implement corrective actions.
  • Ensure compliance with service-level agreements
  • Prepare and present regular reports to senior management on service performance, key metrics, and improvement initiatives.
  • Remain in regular contact with your clients to understand and meet their needs
  • Provide professional after-sales support to maximize customer loyalty

Qualifications

  • A mid-level BSc graduate with 5+ years’ of experience either in service management or equivalent work experience.
  • Project Management: Oversee projects and initiatives as it relate to the products being managed.
  • Proficient in customer relationship management tools and software for tracking and monitoring service performance.
  • Service Management: should have a deep understanding of service management principles and frameworks. This includes incident management, problem management, change management, and service-level management.
  • Demonstrate success in customer service, handling complaints, budget management, and effective marketing tactics.
  • Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.

How to Apply for this Offer

Interested and qualified candidates should send their CVs to humanresources@3lineng.com

  • Administrative / Management jobs
  • Service Manager jobs