???????DUTIES & RESPONSIBILITIES

• Service Management/NOC Protocol Administration
• Scanning and Monitoring of Customer Links
• Attending to Customers complaints
• Initiate and implement preliminary level troubleshooting
• Provide information on Company services and products
• Forward customers complaints to appropriate department/channel for resolution.
• Reporting to Head, Service Management/Team Lead, Service Management.
• You may be assigned to other tasks that are relevant to your department’s operations from time to time.

JOB SPECIFICATIONS

• HND/BSc and professional qualification in relevant course Minimum of 2 years’ experience in similar field