Service Fulfilment Engineer needed at VDT Communications Ltd

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Job title : Service Fulfilment Engineer

Job Location : Lagos

Deadline : December 14, 2023

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Role Summary

  • The Service Fulfilment Engineer’s (SFE) role is to support sales productivity by securing the technical close in complex solutions.
  • The SFE collaborates with sales, Core Network management and FSEs to ensure proposed deals include technical solutions that accurately address customer needs.
  • The SFE carries out network analysis, develop cost-effective high level customers designs, which enhances sales and improves the productivity of other supportive departments.
  • The role also provides level 1 support service to the sales & marketing team.


  • Proactively scopes the technical solutions required to address customer requirements, assesses customer needs, and recommend solutions that optimize value for the customer and the VDT brand.
  • Investigates, test and recommend variety of new equipment.
  • Coordinate requirements for proof of concept with product Management/Product development
  • Supervises Site Survey and present same to sales & Marketing
  • Monitor and manage the technical pre-sales environments.
  • Service and Value
  • Design of Network diagrams to meet customer’s requirement
  • Advise customers on proposed designs
  • Provide Level 1 support to sales and marketing by means of pre-sales meeting and responses to bids.
  • In conjunction with sales personnel, develop and conduct transition briefingcommunicate commitments, expectations, to the customer/ organization e.t.c
  • Coordinate requirements for proofs of concept with Product Management / development. Advise technical on positioning of new POPs from analysis of survey reports
  • Ensures proper documentation of all customer request/requirement and meetings
  • Responsible for preparing for meetings and tailoring communications to address business needs of potential clients as part of the pre-sales process
  • Documentation of network maps.


  • B.Sc / HND in Electrical Engineering / Telecoms Engineering / any relevant discipline CCNA/CCNP is an added advantage
  • 5 – 10 years relevant work experience.
  • System Engineering
  • Sound knowledge of Access Network Infrastructure
  • Project Management
  • Sound knowledge of network operations
  • Sound analytical and presentation skills
  • Sound verbal and written communications skills
  • Excellent disposition and interpersonal relations
  • Ability to work under pressure
  • Adequate technical disposition to guarantee thorough knowledge of services and service delivery platforms High sense of professionalism and creativity
  • Highly developed and demonstrated teamwork skills.

How to Apply for this Offer

Interested and qualified candidates should send their CV to: using the Job Title as the subject of the email.

  • Engineering / Technical jobs
  • Service Fulfilment Engineer jobs