Purpose of the Job

• Improve SLAs with customers by reducing MTTR, and enhancing overall service delivery.

Key Deliverables:

• Restore service failures within specified timeframes for Corporate and Retail Customers.
• Implement and integrate new projects promptly.
• Communicate incident management updates into the OTRS Application.
• Conduct preventive maintenance on network nodes/segments.
• Engage in presale engineering activities, including bid document preparation.
• Manage and submit weekly support status reports.
• Provide backend support for integrating new customers into the network.
• Ensure timely delivery and completion of assigned projects.
• Draft project implementation plans for new projects.
• Manage pre-installation procedures and actual installation, integration, and maintenance of microwave radio links.
• Maintain inventory to prevent stock-outs of tools and materials.

Demonstrate (Key Competencies):

• Technical Site Survey on fiber & microwave radio platforms.
• Implementation and integration of new projects.
• FTTH implementation and troubleshooting.
• Collaboration with related departments, partners, and vendors for network performance.
• Evaluation of user needs, systems, and new technologies for effective communication and transmission systems.
• Research and evaluation of network/systems, performance capacity, and compatibility with existing systems.
• Installation, configuration, maintenance, and support of network equipment and operating systems.

Educational Qualifications & Functional Skills

• Academic: BEng in Computer Engineering, BEng in Electrical Electronics, or any IT-related degree (2.2/Upper Credit Minimum).
• Professional: CCNA (Cisco Certified Network Associate), CCNP (Cisco Certified Network Professional).

Functional Skills:

• Customer-centric and stakeholder management.
• LAN/WAN network design and implementation.
• Analytical problem-solving skills.
• Interpersonal skills with customers, vendors, and team members.
• Knowledge of routing protocols (EIGRP, BGP, OSPF, RIP).
• Installation and configuration of core network devices.
• Use of network monitoring/optimization devices.
• Understanding of base station power supply architecture.
• Hands-on experience with IP Routing, MPLS, QOS, VPN, DMVPN.
• Knowledge and experience with network security (IPSec Firewalls).
• Experience with OSPF and BGP.
• Experience with wireless Point-to-Point and Point-to-Multipoint technologies.
• Strong telecommunication transmission skills (Optical and wireless).
• IP Network Troubleshooting.
• Excellent customer interface, analytical, and presentation skills.
• Ability to follow multiple simultaneous projects to completion.
• Experience in the telecommunications industry for at least 2 years.