Service Fulfillment and Support Engineer needed at IpNX Nigeria Limited – Apply Now

Purpose of the Job (Brief)

• To improve on the SLAs with customers by reducing the MTTR which also translates to improve service to customer.

Deliverables
Key Activities:

• Corporate/FOS Incident Management Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
• Retail Customers: Restore service failures within 24 hours of its occurrence.
• Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incidents.
• Preventive Maintenance Identify, plan and execute nodes/segment that require preventive maintenance on the network.
• Re-sale Engineering Liaise with NSD in preparing bid documents and preparing technical documentation for presentation during presales engagement.
• Report Management Ensure weekly support status reports are done and submitted timely for review.
• Back Office Support Provide backend support to FSE in integrating new
• customers to the network or providing customer’s link upgrade.
• Project Implementation Management Timely delivery and completion of Assigned projects.
• Draft out project implementation plan (PIP) for new projects and installations and ensure strict adherence.
• Managing Pre-Installation procedures (site survey), and actual Installation, integration and maintenance of microwave radio links.
• Inventory Management Ensure no stock-out of tools and materials for network implementation and for fault support.

Educational Qualifications & Functional Skills

• Academic: B.Eng Computer Engineering, B.Eng Electrical Electronics or any IT related Degree. (2.2 / Upper Credit minimum)
• Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

Functional Skills:

• Customer centric and stakeholders’ management.
• Good LAN/WAN network design and implementation skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors and members of team.
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, BGP,OSPF, RIP etc).
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
• Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
• A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN, DMVPN.
• Knowledge and experience with network security (IPSec Firewalls) is desirable.
• A hand on experience with OSPF and BGP is desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
• Must be able to follow multiple simultaneous projects to completion with minimal supervision.
• Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
• Strong telecommunications transmission skills (both Optical and wireless), IP design skills, in depth knowledge of IP Network Troubleshooting.
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
• Hardworking and Tenacious.
• Performance driven.
• Sharp analytical and logical reasoning.
• Work effectively with own initiative and with minimal supervision and also as a part of a team.

Work Experience:

• At least 2 years in telecommunications industry,

Demonstrate (Key competencies):

• Technical Site Survey (TSS) on the fiber & microwave radio platforms using tools like GPS, Compasses and
• Microwave link budget software for data collection and analysis.
• Implementation and integration of new projects.
• FTTH implementation and troubleshooting
• Work closely with the fiber activation and backbone extension teams in the end-to-end delivery of projects.
• Ensure new projects are signed off and submitted to Billing Unit for subsequent invoicing.
• Provide technical expertise and leadership in the areas of IP network design, implementation, optimization and maintenance to support voice, data and/or video networks in differing stages of development.
• Identify and implement equipment and solutions for creating and supporting IP networks for a variety of environments that require the use of wired and wireless transmission technologies.
• Work closely with related departments, partners and Vendors to deliver high quality and reliable network performance.
• Evaluate user needs, systems, and new technologies to recommend the most effective communication and transmission systems.
• Research and evaluate network/systems, performance capacity, and compatibility with existing systems. Install, configure, maintain, and support network equipment and network operating systems (e.g., routers, bridges, servers, switches, and/or port connectors).
• Recommend and modify network configuration to improve efficiency and cost effectiveness.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development.