Job Overview

• This person would be tasked with providing technical support and assistance to Technology client’s internal and external.
• Support would range from 1st level to 2nd level support.
• The person should have a base knowledge of DevOps.

Demonstrate knowledge of ITSM practices Like:

• Request management
• Incident management
• Problem management
• Change management
• Configuration management.
• Monitoring and analytics.
• Knowledge Management
• Good Knowledge of ITSM tool integration across various internal interfacing channels such as web, mobile, and desktop app (slack, skype, teams).