Service Center Technician – Installations, West Central needed at Sun King – Apply Now

Job Expired
10 months ago

Job title : Service Center Technician – Installations, West Central

Job Location : Osun

Deadline : June 19, 2023

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About the Role

  • Sun King is looking for a Service Technician to manage the Aftersales operations in Nigeria.
  • This role will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries.
  • This role will work with all the stakeholders within Company as well as with key stakeholders on the customer side for installation, and service queries and builds smooth relations with internal & external customers, to achieve best-in-class customer satisfaction.

Responsibilities

What you would be expected to do:

  • Quality Assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all issues observed and the action taken.
  • Regular positive improvement of all the existing processes at the Service entre every quota.
  • Systems and process design: Coordinate with technology teams to ensure company systems, including applications meet customer service needs.
  • Develop new processes to transform current service operations more efficiently.
  • Training: Build training materials and hold training for partners about product troubleshooting, repairs, installation, and replacement processes when requested.
  • Develop a thorough knowledge of the product and service the company your work for is offering.
  • Customer Service: Installation of Home systems, installation audit, and deliver a comprehensive service to inquiring customers.
  • Find solutions and ensure product replacements and other warranty claims are closed within the designated timelines.
  • Delegate certain customer inquiries to specific teams when needed.
  • Team Management: Manage the development and continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team, mentoring individuals to develop valuable skillsets.
  • Dispute Management: Manage a large number of incoming calls and emails,
  • keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.
  • Drive Operational Efficiency: Meet KPI goals including service level timelines and customer net promoter scores.
  • Documentation & MIS: Provide periodic reports to management on after-sales & service activities.

Requirements 

You might be a strong candidate if you:

  • HND / B.Sc in Engineering or any related field from a reputable institution
  • 3 + years experience in after-sales services support in the electronic consumer goods/ mobile industry.
  • Must demonstrate experience in solar Inverter installations.
  • Excellent verbal and written communication skills with the ability to distill
    information and also know how to communicate to different audiences in order to get results.
  • Passionate about customer service and resolving their issues.
  • The ability to maintain calm under pressure.
  • Efficiency and organizational skills.
  • Critical Thinker: Very strong ability to structure problems and drive towards
    solutions even in ambiguous situations.
  • Entrepreneurial Spirit with qualities of being able to work alone and figure things out with innovative thinking, problem-solving skills, and presence of mind.
  • Demonstrates humility.
  • Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a value-driven person.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Engineering / Technical jobs
  • Service Center Technician – Installations, West Central jobs

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