What will you do:

• Lead the design and management of M-KOPA’s training program, including content creation, learning management system maintenance, sales collateral, and other training materials.
• Build an overall sales curriculum that includes the delivery of static and interactive training modules.
• Establish role-specific job aids, facilitator and participant guides, on-the-job training systems, and demonstration/role-play models.
• Design all training methods informed by the priorities of our teams and in consideration of our goals.
• Manage any external partners/vendors used to support creative content design or learning management tools.
• Collaborate with department heads and in-country teams to roll out training in the field.
• Support the training leads and trainers in all M-KOPA markets to ensure the deployment and adoption of training programs aligned with the country’s priorities and goals.
• Build train-the-trainer systems and lead the set-up of these programs to cascade new content and methods throughout the organization
• Partner with HR, Marketing, Data, and Sales teams to identify areas that require training support, develop program requirements, set delivery plans, and track performance
• Promote training improvement by monitoring the effectiveness of M-KOPA’s training programs
• Work with the in-country teams to lead the use of new training methods and track adherence to new protocols.
• Measure program delivery quality and evaluate the effectiveness of sales onboarding, sales conversion, and overall agent productivity.
• Review the progress and upskilling of sales representatives.
• Provide insights from users in the field and design the systems and goals to report out training results to management teams.

What We’re Looking For:

• You have sales and business operations experience, with over 2- 3 years of experience in a training development role as a manager overseeing a team of trainers.
• You enjoy traveling and working across multiple markets.
• You have experience facilitating training campaigns through instructional design, adult learning methodologies, and learning evaluation models.
• You have developed expertise in using digital tools and platforms to deliver interactive training content for teams.
• You are a person with excellent decision-making.
• You love inspiring individuals to get the best out of them.
• You love frequent change and enjoy collaboration across multiple teams and departments.
• Bachelor’s degree or equivalent; or 2 or more years related training; or equivalent combination of education and experience