Senior Sales & Customer Service Associate needed at Herbal Goodness

JOB SUMMARY

• The Customer Service & Sales Associate will be responsible for delivering exceptional customer service, driving sales, and contributing to the overall success of our retail or sales environment.
• This role requires a friendly demeanor, strong communication skills, and the ability to build and maintain customer relationships.
• As a Customer Service & Sales Associate, you will be a vital part of our sales team, contributing to our success by delivering exceptional service and helping customers find the products or services that meet their needs.
• If you are a motivated individual with a passion for sales and customer satisfaction, we invite you to apply and become a valued member of our team.

OBJECTIVES

• Customer Service: Greet and assist customers in a friendly and approachable manner. Listen to customers’ needs and provide product information, recommendations, and assistance. Handle customer inquiries, resolve complaints, and ensure a positive shopping experience.
• Sales and Revenue Generation: Actively engage with customers to promote products or services and drive sales. Meet or exceed sales targets and quotas. Upsell and cross-sell additional products or services as appropriate.
• Product Knowledge: Develop a deep understanding of the products or services offered and stay updated on new arrivals or features. Educate customers about product benefits and features.
• Inventory Management: Monitor and maintain product displays and store appearance to ensure an attractive shopping environment. Assist with inventory management, restocking, and merchandising.
• Customer Relationship Building: Build and maintain strong customer relationships to encourage repeat business and customer loyalty. Follow up with customers to ensure their satisfaction and address any concerns.
• Team Collaboration: Collaborate with team members to achieve common goals and share best practices. Assist in training new sales associates as needed.
• Sales Reporting: Maintain accurate records of sales and customer interactions. Provide regular sales reports and updates to management.
• Order fulfilment Management: Overseeing and executing the various tasks involved in fulfilling customer orders efficiently and effectively.
• Business Development: Reaching out to new businesses, maintaining those relationships, creating and maintaining sales documents/creatives

CULTURAL & FUNCTIONAL COMPETENCIES

• Highly proficient in HubSpot CRM development and management.
• Experience building sales funnels and pipelines.
• Experience developing and meeting sales KPI’s.
• Experience hiring and developing sales teams with commission structures.
• Excellent teamwork and communication skills
• Experience giving and receiving feedback
• Experience with critical thinking & Ownership
• Time management
• Creating value (impact)
• Critical Thinking & Ownership
• Willingness to learn / Continuous learning
• Resilience & Reliability
• Action orientation
• Problem analysis & problem solving
• Self-management
• Employer branding
• Learning and development
• Change management

EXPERIENCE & EDUCATION

• Bachelor’s degree.
• 2-3 years of proven experience in a customer-facing role, preferably in retail or sales.
• Excellent interpersonal and communication skills.
• Strong customer service orientation and a passion for helping others.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic computer skills for processing transactions and accessing product information.
• Sales-driven mindset with a track record of meeting or exceeding sales targets.
• Team player with a positive attitude and strong work ethic.
• Knowledge of the products or services being sold (training provided).
• Knowledge of industry-specific sales techniques and trends (training provided).
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Outgoing personality with strong interpersonal and networking skills, professional mannerisms, and social presence
• Familiarity with the Google Office Suite; adept at using technology.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given prescribed routines, and standard accepted practices
• Must have excellent Internet connection, working laptop and ability to adjust work hours to Central Standard Time (Between 9 am – 5 pm Central Standard Time).