About the role

• The Senior Product Manager will own and lead the development of one or more features for Carbon, with a focus on improving conversion and customer experience in their customer journey(s).
• You will play a critical part in defining and executing the product vision, strategy, and roadmap for these areas of the product.
• Your technical acumen, effective communication skills, commercial awareness, and laser focus on data will enable you to collaborate cross-functionally to ensure your products and features positively impact the daily lives of our customers while helping Carbon to be the best credit-led digital bank on the continent.

Responsibilities

• Define, communicate, and execute a product roadmap for feature(s) you own
• Collaborate with engineering, design, and business teams to discover, design, prioritise, build, and test products or features that meet the needs of users
• Develop product specifications, documentation, and wireframes to effectively communicate product vision
• Develop and manage product backlog and prioritisation, balancing product hygiene with business needs
• Collaborate closely with the marketing and growth teams on experiments to improve growth and conversion
• Proactively gather quantitative and qualitative data from customers to improve the product
• Measure and analyse product performance data, using the data and insights to inform future product and business decisions
• Drive innovation and continuous improvement by exploring new and emerging technologies to improve the product. Embedding good practice in the company on product topics such as: Definitions of Ready/Done, Prioritisation, Discovery, and Testing

Requirements

• Understanding of relational databases is required, and SQL knowledge is preferred.
• Knowledge of widely used SaaS tools such as Retool, Tableau & Jira is required.
• Experience with Agile methodologies and tools is required.
• Strong familiarity with methods and tools for testing, validation, and conversion rate optimisation.
• You’ll come with at least 4 years of B2C product experience, along with a track record of shipping impactful products in Payments, Fintech, or within a regulated environment.
• You’ll bring experience gathering customer data and working with large data sets to drive product decisions
• You’ll have strong project management skills with an ability to prioritise and manage projects simultaneously
• An entrepreneurial approach with the ability to self-start in a fast-paced environment with high autonomy. 
• Experience driving multiple teams (customer success, engineering, marketing, etc) toward a common business and customer outcome.
• Line management experience is preferred.

Recruitment process

• Call with People team
• Case Study (Assessment)
• Interview

Benefits

• A great and upbeat work environment populated by a multinational team.
• Potential to work in different geographies.
• Health Insurance.
• Life Insurance
• Career development & Growth.
• Offer a remote working option.