DUTIES:

• Assign duties and inspects work to conform with prescribed standards of cleanliness.
• Investigate complaints regarding housekeeping service and equipment, and takes corrective action.
• Obtain list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments.
• Coordinate with the reception on guest requirements and actions.
• Inspect all rooms and inform reception of their status.
• Inspect all public areas and back of house to ensure cleanliness at all times and attend daily briefings.
• Conduct orientation training and in-service training to explain policies, work procedures, and do demonstrate use and maintenance of equipment’s and inventories stock to ensure adequate supplies.
• Plan work for the housekeeping department and distributes assignments accordingly, assign regular duties and special duties for housekeeping staff.
• Schedule employees and assign extra days off according to occupancy forecast.
• Maintain a lost-and-found department, responsible for all lost-and-found items and determine the rightful owner and send correspondences.
• Responsible for cleanliness, orderliness and appearance of the entire I-House.
• Ensure that rooms are made as per IITA standards.
• Attend to and resolve guest complaints.
• Perform any other job-related task as may be assigned by the Supervisors.

Requirements

QUALIFICATION:                        

• National Diploma in Hospitality Management or related field with a minimum of four (4) years’ experience performing a similar role in a well-structured environment.