2 weeks ago
Job title : Security Operations & Service Manager
Job Location : Rivers
Deadline : October 11, 2024
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Role Description
- The Security Operations and Service Manager manages the delivery of security services and operations including guarding operations in an assigned area, ensuring high quality service delivery; compliance with contract terms, service level agreements, standard operating procedures and quality standards; for the achievement of business and operational goals in the assigned area.
Security Operations & Service Delivery
- Manage security operations and services including manned guarding operations for assigned area, ensuring efficient and seamless operations, and excellent service delivery
- Coordinate the delivery of customer-eccentric guarding services that position Halogen as a top choice for physical security solutions
- Drive and manage operational performance in assigned area for achievement of defined operational and financial performance goals and metrics
- Enforce and ensure adherence to with standard operating procedures; service standards; related protocols, policies and processes; to minimize security and operational risks and enable high quality service delivery
- Manage, administer and optimize assigned resources; manage and control costs
- Prepare and present periodic and ad hoc operations reports as required
- Support the design and implementation of strategic plans and initiatives to facilitate achievement of business goals including growth and expansion
- Promptly resolve operational issues or escalate for support where appropriate
- Drive and ensure conformance to QMS ISO9001:2015 requirements
- Provide technical sales support for business development
Security Risk Management
- Provide expertise on security risk management and related areas
- Support the development of security protocols, policies, and procedures necessary for safeguarding lives and property
- Conduct risk assessment and analysis; continually identify security risks, define and advice on best fit mitigating strategies to protect our business and our clients
- Prevent or minimize claims in assigned area through regular customer risk assessments and advisory
Client Management
- Manage client relationships in assigned area for best business outcomes including retention and revenue expansion
- Facilitate prompt response to client needs, and resolution of issues, queries and complaints
- Oversee and ensure complete and timely deployment of operatives, support staff, tools and resources to fulfill contract requirements
- Oversee contracts and sub-contracts in assigned area and ensure full execution in line with contract terms and service level agreements
Team Leadership & Management
- Manage and supervise the team for high performance; drive and manage performance
- Drive learning and facilitate development; coach; motivate
- Foster team spirit and positive employee experience
Qualifications
- Minimum of a first degree or equivalent from any reputable tertiary institution
- Professional certification in security management, operations and project management e.g., CPP, CSSM, PSP, PMP, Six Sigma etc.
- Relevant post graduate qualification would be added advantage
Experience
- Minimum of 7 years’ security and related operations experience including supervisory, managerial capacity
Competencies
- Security Risk Management, with good understanding of the operating environment, global trends etc. including Security Planning and Management; Risk Assessment; Intelligence; Incidence Response etc.
- Operations Management
- Project Management
- Client & Stakeholder Relationship Management
- Commercial Awareness
- Critical Thinking, Analytical & Problem-Solving Skills
- Communication sound verbal, written, reporting, facilitation, presentation
- Digital Savvy – proficient in the use of MS Office Suite; conversant with security technologies
- Teamwork & Interpersonal Skills
- Managerial & Leadership Skills
How to Apply for this Offer
Interested and qualified candidates should send their CV to: [email protected] using the Job Title and location as the subject of the mail.
- Security / Safety jobs