Job Summary

Overall management responsibility for sales, customer service, and administration of stations and express centres within your region.

Key Responsibilities

• Select, direct, train, develop, discipline and evaluate staff, visit all offices regularly to ensure an adequate, well-trained staff at all times.
• Prepare market research and feasibility studies of expanding business opportunities, assess and recommend additional, expanded or improved facilities to accomplish sales objectives.
• In coordination with the Head, Commercial, establish sales goals and ensure, within agreed budgetary limitations, the attainment of annual revenue, shipment and debt collection targets.
• Develop sales strategies, monitor sales activities, and liaise with key accounts to ensure customer satisfaction. Direct and assist Sales Executives, Station Managers and Station Supervisors in addressing clients’ queries or complaints.
• Review ground and air operations procedures and recommend modifications which may lead to improved efficiency, cost-control and productivity.
• Monitor performance of CSRs, couriers, operations and administrative staff, to ensure that proper procedures are followed in meeting objectives, maintaining high service standards and projecting the desired company image.
• Establish and maintain excellent communications with company’s staff as well as clients, airlines, airport officials and vendors; liaise with company’s staff from all departments as well as  company nationwide to ensure well-coordinated service delivery process;
• Monitor sales reports, record keeping and commission programs.
• Review fleet utilization, ensure that fleet requirements are adequately met and vehicles are properly maintained and conform to company image and maintenance program requirements.
• Lead and promote a spirit of harmonious interrelationships between customers and all members of staff, maintain neat and tidy working environments and positive staff morale.

Requirements

• B. Sc./HND in Business Administration/Marketing or its equivalent.
• Post-graduate qualification is a plus
• Minimum of 8 (eight) years post qualification experience in similar position.
• Exceptional customer satisfaction through personable service and a commitment to quality.
• Honesty and integrity as core values in all interactions and behaviors.
• Teamwork by collaborating effectively across all levels and with external stakeholders
• Innovative by translating creative ideas into actionable strategies
• Social responsibility in all operations and interactions
• Entrepreneurship, adaptability, and resilience to navigate changes
• Strong communication, negotiation, problem-solving, and organizational skills  Confidentiality and sound judgment in decision-making processes.