Role Description

This is a full-time Sales Operations Specialist role at Afrimash Company Limited. The Sales Operations Specialist will be responsible for the day-to-day tasks associated with sales operations, including customer service, sales support, and analyzing sales data. This is a hybrid role, with the location based in Ibadan, Nigeria, but with flexibility for some remote work.

• Manage our CRM system to ensure accurate data entry, reporting, and pipeline management, providing ongoing support and training to users.
• Generate regular reports and dashboards to track key performance metrics, such as sales pipeline, conversion rates, and customer acquisition costs, providing actionable insights to sales leadership for informed decision-making.
• Administering and managing key sales tools like Salesforce and Outreach
• Maintaining high levels of process efficiency and data quality
• Troubleshoot and refine sales flows, rules, and processes
• Maintain sales content repository and internal documentation

Qualifications

• 2 years proven experience in sales operations, sales support, or related roles.
• Strong analytical skills and ability to interpret sales data
• Excellent communication and customer service skills
• Strong analytical skills with the ability to interpret complex data sets.
• Proficiency in CRM software (e.g., Salesforce, Hub Spot) and Microsoft Excel