JOB RESPONSIBILITIES

• Collect, organize, and maintain sales data in CRM systems or databases.
• Analyze sales metrics and performance indicators to identify trends and opportunities for improvement.
• Prepare regular reports and dashboards to provide insights to the sales team and management.
• Assist in managing sales documentation, including contracts, proposals, and invoices.
• Coordinate sales meetings, appointments, and travel arrangements as needed.
• Respond to inquiries from sales representatives and other internal stakeholders promptly and professionally.
• Collaborate with sales and marketing teams to ensure alignment on campaigns, promotions, and lead generation activities.
• Help streamline sales processes and workflows to improve efficiency and productivity.
• Provide training and support to sales team members on CRM systems and other sales tools.
• Assist in maintaining customer databases and ensuring data accuracy.
• Support the sales team in managing customer inquiries, orders, and requests.
• Help cultivate positive relationships with customers through timely and effective communication.
• Liaise with other departments such as marketing, finance, and operations to facilitate cross-functional initiatives.
• Participate in meetings and projects to represent the sales operations perspective and contribute to strategic decision-making.

SKILLS AND EXPERIENCE REQUIRED

• Proven experience in sales support, operations, or a similar role.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Google workspaces.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to prioritize tasks and manage time effectively in a dynamic environment.
• A proactive and collaborative approach to work, with a willingness to learn and adapt.

EDUCATION

• Bachelor’s degree in Business Administration, Marketing, or related field.