Summary

• Sales Officer-Fixed Line manage and develop sales of wireless/fixed line internet solutions to customers in a pre-defined cluster. In addition to their responsibilities for bringing new customers, Sales officers are custodians for retention and servicing the clients’ needs during their life cycle. They also have responsibility to ensure subscription revenue is achieved as per Annual Operations plan for designated coverage clusters.
• The role of Sales Officer-Fixed Line is an executive position and reports to Business Head/Area Sales Manager. Lead Generation, Lead Management, selling skills and extensive sales knowledge are required to succeed in this position. One also has to have sales experience, particularly in a person-to-person setting.

Competencies

• Basic Selling Skills
• Lead Management
• Customer/Client Life Cycle Management
• Time Management
• Communication Skills
• Planning & Organizing Skills
• Result Focus
• Accountability & Dependability
• Creative and Innovative Thinking
• High Energy and Manage Stress

Sales Officer-Fixed Line Skills, Duties and Responsibilities

• Cold Calling in designated coverage cluster of Home Estates
• Generate Leads and Manage Funnel of Hot/Warm/Cold calls for Sales
• Send daily report and updates as required by ASM/FBB Head
• Conduct Sales Meetings with Clients at their premises/homes
• Follow up with leads on daily basis for sales generation
• Sales Officer-Fixed Line requires many soft skills with an understanding of technical aspects.
• Liaise with Customer care team to help customers in recharging and resolution of complaints as part of customer retention and life cycle management.
• Develop, build, and manage a client base for references and repeat sales
• Handle the sales process at each stage from prospecting to product description to CAF sign up with payment collection and finally installation of broadband connection at customer premises
• Meet and build relations with Facility Managers in Estates for marketing activities leading to Residential Sales initiatives
• Prospect new clients via sales calls, direct mail, email, WhatsApp and networking events
• Appoint SSA and build relations with them to generate leads
• Participate in trade shows, conferences, and community events to help promote the residential sales programs
• Tracking of competition in our service areas for their presence and tariff plans

Requirements

• Self-Motivated and Self Starter
• Ability to communicate effectively and handle customer queries
• Bachelor’s degree in Business Administration, Business Management, Statistics or a related field.
• 2-3 years of relevant sales experience
• Direct sales experience from Telecom/ISP only.
• Required experience from any of the ISP’s or MVNO in Nigeria like IPNX, ISN, Cobranet, Fibre1, VDT, Swift, Hoops telecoms, Ngcom, Mangonet, Mainone, Airtel. MTN, etc
• Candidate should have door to door, front line, cold sales and direct sales experience only.
• Age between 25 and 30 Years.
• Ability to work independently and without supervision
• Well-organized and detailed approach to work is an added advantage.
• Job changing should not be too frequent.
• Time management is key