8 hours ago
Job title : Sales / Customer Services Experience Officer
Job Location : Abuja
Deadline : October 24, 2024
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Job Summary
- The Sales/Customer Experience Executive is responsible for driving sales growth, enhancing customer satisfaction, and ensuring a seamless customer experience throughout the entire sales cycle.
- This role involves building and maintaining strong customer relationships, understanding customer needs, and collaborating with internal teams to deliver exceptional service and support.
Responsibilities
Sales and Business Development:
- Identify and pursue new sales opportunities through market research, networking, and lead generation.
- Develop and execute effective sales strategies to meet or exceed sales targets.
- Conduct sales presentations, product demonstrations, and negotiations to close deals.
- Maintain a deep understanding of the company’s products and services to communicate Venus Finance’s value propositions to customers.
Customer Relationship Management:
- Build and maintain strong, long-lasting customer relationships by providing exceptional customer service.
- Act as the primary point of contact for customer inquiries, concerns, and feedback.
- Conduct regular follow-ups with customers to ensure satisfaction and address any issues or concerns promptly.
- Utilize CRM software to track customer interactions, sales activities, and customer feedback.( For future purpose)
Customer Experience Enhancement:
- Collaborate with internal stakeholders, to ensure a seamless customer experience.
- Gather and analyze customer feedback to identify areas for improvement and implement necessary changes.
- Develop and implement customer retention strategies to enhance loyalty and reduce churn.
- Monitor and report on customer satisfaction metrics, such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT).
Market and Competitor Analysis:
- Conduct market research to identify trends, opportunities, and competitive landscape.
- Analyze competitors’ products, pricing, and strategies to identify areas for differentiation and improvement.
- Provide insights and recommendations to the management team based on market and competitor analysis.
Reporting and Documentation:
- Prepare regular sales and customer experience reports for management review.
- Maintain accurate and up-to-date records of sales activities, customer interactions, and customer feedback.
- Contribute to the development and review of sales and customer experience policies and procedures.
Qualifications
Education:
- Bachelor’s Degree in Business Administration, Marketing, Sales, or a related field.
Experience:
- Proven experience in a sales or customer experience role, preferably within the finance industry.
- Demonstrated track record of meeting or exceeding sales targets.
- Experience with CRM software and other sales/customer service tools.
Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Other Requirements:
- Willingness to travel as needed for client meetings and industry events.
- Flexibility to work outside regular business hours when required.
How to Apply for this Offer
Interested and qualified candidates should send their CV in PDF to: careers@venusfinance.com.ng using the Job Title as the subject of the mail.
Note: Only shortlisted applicants will be contacted.
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