Job Description / Responsibilities

• Reach out to assigned leads within 18 hours through phone calls or emails upon lead assignment.
• Book daily meetings via CRM ‘Meetings’ with Key Account Manager in copy.
• Actively participate in SCRUM, Product knowledge, and Training schedules.
• Take part in Monthly Open-Day activities as needed.
• Devise innovative communication strategies and enrollment plans to meet sales targets.
• Mail leads for all programs/products.
• Provide professional clarifications to student queries.
• Engage with prospective students via phone calls and email responses.
• Send strategic and targeted emails to prospective students.
• Follow up with students through various channels (meetings, live chat, phone, email).
• Advise students on programs, registration, selection processes, admission procedure, and costs.
• Assist in guiding prospects through recruitment activities and information sessions.
• Request necessary admission documents from students.
• Analyze applications based on admission policies.
• Create admissions documents.
• Schedule and conduct interviews with prospects.
• Evaluate applicants’ qualifications and objectives during interviews.
• Monitor and follow up on student fee payments and plans.
• Schedule meetings with prospective students.
• Maintain a database of student information, telephone logs, and feedback.
• Provide campus tours and general information sessions to applicants.
• Review student applications and refer them to appropriate department supervisors if needed.
• Coordinate with the Didactic and Administration office on student enrollments.
• Record feedback from outbound and inbound sales calls.
• Compile daily reports for Sales and Admissions Manager and Country Director.
• Report on KPIs to the administration office when required.
• Segment and manage leads in targeted categories.
• Be accountable for all leads.
• Assist in organizing sales and admission events or strategies.
• Perform duties assigned by Key Account Managers and Line Manager.

Requirements
Education:

• Bachelor’s Degree in a relevant field preferred.

Experience:

• Previous experience in sales, admissions, or customer engagement roles is a plus.

Skills:

• Strong communication skills (phone calls, emails, live chat).
• Ability to strategize and innovate in communication and enrollment.
• Attention to detail and ability to manage data effectively.
• Customer service orientation.
• Organizational and time management skills.
• Interviewing and evaluation skills.
• Proficiency in CRM systems.
• Collaboration and teamwork skills.

Other Requirements:

• Flexibility to participate in Monthly Open-Day activities.
• Willingness to adapt to and follow SCRUM, Product knowledge, and Training schedules.
• Ability to organize and participate in sales and admission events.
• Adherence to assigned tasks from Key Account Managers and Line Manager.

Remuneration

• Gross Salary of N110,000 monthly + Sales Commission.