Responsibilities

• Ensure that receipt is issued for all and every item purchased (no exception).
• Recommend accessories/device enhancement for items purchased to customers.
• Attend to customer’s difficulty and issues in making payments;
• Process refunds and sales return for customers.
• Daily reconciliation of transactions and Stock.
• Work closely with the branch Supervisor, to ensure steady supply of required stock/ item;
• Maintain good and clean working environment which include proper arrangement of desk, stocks and accessories, etc.
• Ensure that cash at hand do not exceed certain limit as specified or advised by the accounts department before depositing in the bank.
• Maintain accounting procedures in posting all transactions as directed by the accounts department.
• Transfer all faulty products to the appropriate department for onward return to the suppliers.
• Ensure that all products and accessories are tested immediately after purchase before customer takes delivery.
• Create and maintain a friendly working environment and relationship for all branch staff including manufacturer’s representatives.
• Keep record and current status of all customers’ items that were sent for warranty.
• Work closely with customer care center to ensure that customer’s product is given proper attention.
• Conduct price and feature comparisons to facilitate purchasing
• Ensure display stands are fully stocked
• Coordinate with the branch supervisor to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the branch supervisor
• Stay up-to-date with new products/services
• Meet weekly, monthly and quarterly sales target
• Learn how products work and how to troubleshoot issues with customers
• Assist other team members with transactions when necessary.
• Any other assignment as may be given by the branch supervisor, MD or the management.

Requirements

• Candidates should possess an HND / Bachelor’s Degree with 1 – 2 years relevant work experience.