Job Brief

• We are looking to hire a customer-oriented Restaurant Supervisor to ensure that all restaurant operations run smoothly.
• The Restaurant Supervisor’s responsibilities include overseeing the activities of restaurant staff, expediting customers’ orders as needed, and maintaining good working relationships with suppliers.
• You should also be able to identify ways to decrease the restaurant’s operational costs.

Responsibilities

• Screening, interviewing, hiring, and training restaurant staff.
• Managing restaurant staff’s work schedules.
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurant’s cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.
• Maintaining safety and food quality standards
• Keep customers happy and handle complaints
• Organize schedules and keep track of employees’ hours
• Order food, linens, gloves and other supplies while staying within budget limitations
• Assists with other responsibilities and duties in the absence of other team members or other tasks assigned by the Operational manager.
• Conducting regular inspection of the restaurant, bar, kitchen, to determine whether the proper standard of hygiene and sanitation are maintained
• Overseeing food preparation, presentation and storage to ensure compliance with food health and safety regulation
• Checking in on dinning customers to enquire about food quality and service

Requirements

• Candidates should possess an HND / OND / B.Sc. Degree
• Bachelor’s Degree in Business Administration or Hospitality is advantageous.
• Must have 2-5 years experience.
• Proven experience working as a supervisor in the hospitality industry.
• The ability to work in a fast-paced environment.
• The ability to stand for extended periods.and multitask
• Strong management and leadership skills.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.