Responsibilities

• Coordinate daily restaurant management operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and promptly to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Manage restaurants’ good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.

Requirements and Skills

• A BSc Degree in Business Administration or similar, Hospitality Management, or Culinary School is a plus.
• Proven work experience as a restaurant manager,or kitchen manager
• Proven customer service experience as a manager
• Extensive food and beverage knowledge and the ability to remember and recall ingredients and dishes to inform customers and wait staff
• Strong leadership, motivational, and people skills
• Acute financial management skills

Salary
N250,000 – N300,000 monthly.