Duties

• Develop plans and tactics to achieve and exceed daily sales targets
• Oversee the general activities of the restaurant
• Maintain a good working relationship with suppliers and artisans.
• Ensure orderliness among staff and all staff are carrying out their duties on time
• Resolve customer’s complaints professionally and review customer’s surveys
• Ensure products are delivered according to items ordered and the company’s standard
• Develop and implement methods of improving customer satisfaction through excellent service
• Oversee food production, storage and presentation to ensure compliance with food and safety regulations
• Monitor Inventory to ensure that food supplies and restaurant essentials are adequate
• Ensure front counter procedures are being used consistently by all staff
• Provide individuals with development training to maximize their skills
• Manage absence and disciplinary issues, and escalate to the Human Resources department.
• Keep abreast of local competition and develop plans to retain customers
• Manage the implementation of local sales-building programs
• Staff incentive planning and implementation
• Seek and suggest ways to reduce waste and operational costs of the restaurant

Requirements

• A Tertiary Degree in Business or a related field
• Must have a minimum of 3 years experience in a leadership role in the fast food sector, with a track record of achieving excellent sales figures
• Outstanding leadership skills and ability to manage disciplinary issues
• Communication and comprehensive skill is important for this role
• Ability to deescalate tense situations with customers
• Ability to delegate and follow through
• Knowledge of Microsoft Excel, and experience using-class software would be an added advantage.